Eventbrite - Tracking Event Registration and Ticket Sales

MonkeyPod's Eventbrite app allows you to connect your organization to your Eventbrite account. Once connected, ticket sales will be recorded, both the financial transactions and related relationship records, automatically, almost in real-time!

How do I add Eventbrite to my MonkeyPod?

To add Eventbrite to your MonkeyPod, simply select "Your MonkeyPod Organization". Within the expanded menu, select "Explore App Marketplace" from the MonkeyPod Apps section.

Open the "Explore App Marketplace" to find the Eventbrite integration. All you will need to do is select "INSTALL" to proceed.

How does this Eventbrite integration work with my MonkeyPod?

With the Eventbrite integration, MonkeyPod will automatically record the sale when someone purchases a ticket to an event. 

  • If the buyer has an existing relationship in your MonkeyPod, the ticket sale will show up under the buyer's record in MonkeyPod as well as in the accounting for the event. 
  • If the buyer is new to your database, a relationship record will be created for them.
  • The first time someone purchases a ticket for an event in Eventbrite, MonkeyPod will generate a tag with the name of the event, which is then used on all sales related to that event.

The following screenshot below shows a ticket purchase for our Welcome Wednesday Open Office Hour on Sept 28th. The generated tag is Welcome Wednesdays.

How do I configure each event in my MonkeyPod?

After the integration is installed, you can configure your events in your MonkeyPod.

  1. To configure your Eventbrite, select "Your Organization" from the main navigation bar. 
  2. In the expanded menu, select "Eventbrite" under the MonkeyPod Apps section. 

When configuring an event here, there are three sections this integration needs in order to work its magic: Basic Settings, Configure Events, and Orders.

1. Basic Settings

MonkeyPod needs an item that represents a ticket. This ticket item will be used on all of your sales for an event. Don't worry too much about a default price; the actual purchase price will be recorded on all sales. 

2. Configure Events

Next, you should configure settings for each event. For example, the event below is MonkeyPod's own Third Party Tools event.

Even though this event is free, we can still configure:

  1. A class that will be assigned to the sales (PROGRAMS AND SERVICES, in the example below)
    1. A role that will be assigned to new buyers not in the database (perhaps Vendors or Donors depending on the type of event)
  2. A tag for the event if you already have one (FEATURE-BASED TRAINING, in the example below)

3. Orders

The Eventbrite dashboard in MonkeyPod will display a list of your most recent orders, meaning you can see the customer, purchase, and the date and time of the order. All of this information will be available to you for accounting and/or record-keeping purposes. 

Frequently Asked Questions

  1. When I go to connect my Eventbrite it only shows my personal Eventbrite account, how can I connect my organization's account?
    1. This means that your personal account was the one that was connected to Eventbrite - luckily it's an easy fix!
      1. Go to your apps and uninstall your Eventbrite integration
      2. Go to Eventbrite and log out of your personal account
      3. Log back in with your organization's Eventbrite
      4. In the same browser window go back here and re-install your Eventbrite integration

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